Digital Pen Solution
As part of our continual development to improve our day to day customer service Lift & Engineering Services Limited are proud to introduce a 'Digital Pen System'.
This state of the art pen / paper system works directly along side our lift data monitoring system and allows us to receive via a data file; call out reports on the hour every hour 24 hours a day 7 days a week, this enabling us to process the work sheets during each working day which will make our contact with customers and our response to immediate issues and works more effective and efficient.
Eventually all data will be available electronically over the web. Customers will then be able to log on with personal log on identities via our website and track the progress of call outs, maintenance and repairs.
The system as you may agree is a great step forward to achieving excellent customer service, greater productivity, efficiency and reducing the use of paper in an effort to improve our impact on the environment.
