Maintenance & Service
Our company maintains and services all makes of lifts nationally and provides a comprehensive 24 hour, 365 days per year emergency support facility in the event
of a lift service failure or event, operated and manned from our
central helpdesk on: 01384 633115
Our customer base encompasses every facet of business, commerce and industry having contracts with major national retailers, local authorities, housing associations, finance and petrol-chemical companies alongside private organisations and individuals.
Planned Preventative Maintenance contracts are tailor made to suit individual requirements, reflecting lift type, use, environment & scope of contract; giving us the lead in the market place.
All field operations are provided by skilled engineers and trained assistants with qualification levels varying through to NVQ3. All operational staff participate in an induction and core training to ensure safe working practices, the subjects include; Manual Handling, Hand Arm Vibration Syndrome, Work at Height, First Aid & Equal Opportunities; these are all supported by our in-house Health, Safety & Training Manager.
In 2004 our company developed a separate division, specialising in Access Equipment and Solutions. Since its conception the Access Division has made considerable developments, culminating in the award of the Staffordshire County Council contract, the largest in the UK.
As part of our continual development to improve our day to day customer service
Lift & Engineering Services Limited are proud to introduce a 'Digital Pen System'.
This state of the art pen/paper system coinsides with our lift data monitoring system to allow us to receive via a data file; call out reports on the hour every hour 24 hours a day 7 days a week; enabling us to process work sheets during each working day which ensures constant contact with customers, an immediate response to issues and works more effectively and efficiently.
Eventually all data will be available electronically over the internet. Customers will then be able use a login facility via our website and track the progress of call outs, maintenance and repairs.
The system leaps forward to achieving excellent customer service, greater productivity, efficiency and reducing the use of paper in an effort to improve our impact on the environment.